Is this Xihu hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Xihu hotel have a swimming pool?

No, this Xihu hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Xihu hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Xihu hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Xihu hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Xihu hotel?

Based on the information reported by the owner or manager, the Xihu hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Xihu hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Mcsrh Hotel -Hangzhou West Lake | Hotel in Hangzhou

| 8.0 (4 Reviews) | 1 Bathroom

Xihu Hotel | Mcsrh Hotel -Hangzhou West Lake

Hotel in Xihu, Hangzhou

Hotel with a restaurant, near West Lake
A restaurant, a 24-hour fitness center, and a conference center are available at this hotel. WiFi in public areas is free. Other amenities include coffee/tea in a common area, laundry facilities, and a 24-hour front desk.
Change of towels is available on request.
Mcsrh Hotel -Hangzhou West Lake offers 80 air-conditioned accommodations with complimentary bottled water and slippers. Accommodations offer separate dining areas. Beds feature down comforters. A pillow menu is available. 50-inch Smart televisions come with digital channels.

Bathrooms include showers and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a 24-hour fitness center.

Amenities

Air Conditioner

Designated Smoking Area

Wheelchair Accessible

Accessibility

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Guest Services

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Private bathroom

Hair dryer

Toilet paper

Soap

Towels

Shampoo

Shower

Bedroom

Air conditioning

Down comforter

Bed sheets

Pillow menu

Blackout drapes/curtains

Soundproofing

Phone

Laptop-friendly workspace

Slippers

Guidebooks/recommendations

Breakfast

1 restaurant

Coffee/tea in common area(s)

Dining room

Free bottled water

Parking

Offsite parking within 984 ft (CNY 100 per day)

Accessibility

Elevator door width (inches): 59

Elevator

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Hardwood flooring in room

Activities

24-hour fitness center

Entertainment

Digital channels

50-inch Smart TV

Streaming services

General

Coworking space

Conference center

Meeting rooms

Front-desk safe

Elevator

Water dispenser

Chinese (Mandarin)

Designated smoking areas

Communal living room

TV in lobby

Guest Services

Separate dining area

Soundproofed rooms

Laundry facilities

Tour/ticket assistance

Luggage storage

Change of towels (on request)

Change of bedsheets (on request)

24-hour front desk

Daily housekeeping

Laundry facilities

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)

Available in all rooms: Free WiFi

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Nearby parking fee: cny 100 per day (984 ft away) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a carbon monoxide detector and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, mobile payments, and cash

Reviews

Mie

Oct 31, 2025 11:12:10 AM

Review Score: 10

Summary: The staffs were very kind and friendly, and every day they clean my room. I'm very satisfied with their service.

See All Reviews

Room Arrangement

Room Info	Facilities
Luxury Double Room Room Size: 237 square feet m² 1 Queen Bed	General Number of living rooms 0, Square feet - 237, Number of bedrooms - 0, Ping - 7, Bed count minimum 1, Bed count maximum 1, Square meters - 22, City view
Basic Double Room, No Windows Room Size: 151 square feet m² 1 Queen Bed	General No windows, No rollaway/extra beds, Ping - 4, No cribs (infant beds), Number of bedrooms - 1, Square feet - 151, Square meters - 14, Bed count minimum 1, Bed count maximum 1
Comfort Double Room Room Size: 183 square feet m² 1 Queen Bed	General Square feet - 183, Ping - 5, Number of bedrooms - 1, Square meters - 17, Bed count minimum 1, Bed count maximum 1, City view
Classic Twin Room Room Size: 291 square feet m² 2 Double Beds	General Ping - 8, Square feet - 291, Number of bedrooms - 1, Square meters - 27, Bed count minimum 2, City view, Bed count maximum 2
Superior Double Room Room Size: 215 square feet m² 1 Queen Bed	General Square meters - 20, Number of living rooms 0, Square feet - 215, Number of bedrooms - 0, Ping - 6, Bed count minimum 1, Bed count maximum 1, City view